Shipping & Delivery Policy

Temperature-Controlled Packaging

Every Dips Chocolate order ships discreetly in temperature-optimized packaging to ensure your chocolates arrive in perfect condition.

Fulfillment Times

We strive to fulfill orders the same day on most weekdays and Saturdays (excluding holidays). Orders placed Saturday evening or Sunday will ship on Monday.

Shipping Options

We offer standard shipping starting at $[calculated at checkout] on all orders, as well as expedited 2–5 day delivery through FedEx 2-Day for an additional cost.

All orders also qualify for DHL shipping, starting at $[calculated at checkout].

International Orders

Our chocolates are proudly crafted and shipped from the U.S. We accept international orders; however, customers are responsible for ensuring compliance with local regulations. We cannot refund shipments seized by customs.

Damaged or Melted Items

If your chocolates arrive damaged, misshapen, or melted, please contact us immediately. Upon reasonable proof, we'll provide a full refund or replacement.

Order Cancellations

Cancellations must be submitted via email before your order leaves our fulfillment center.

Lost or Stolen Packages

If your package is marked as delivered but cannot be located, check your mailbox and contact DHL with your tracking number.

Please note: Dips Chocolate is not responsible for lost or stolen packages once handed to the carrier.

Delivery Delays

During peak seasons, delivery may take longer than expected. If your order arrives significantly late without prior notice or cancellation options, you may qualify for a partial refund.

Last Updated: December 2025