Return & Refund Policy

Initiating a Return

Returns must be requested within 14 days of delivery. Please contact our Customer Support team before sending any items back—returns without prior approval cannot be accepted.

Damaged or Melted Items

If your chocolates arrive damaged, broken, misshapen, or melted, reach out to us immediately. Upon reasonable proof, we'll gladly provide a replacement to ensure your experience remains indulgent.

Dips Chocolate Pieces

If you're not delighted with your Dips, at least two of the three round chocolates must remain fully intact and unopened. Once approved, any remaining items must be returned in their original condition to qualify for a full refund. Please note: USPS return shipping fees may apply.

Shipping & Labels

If your return is approved, we'll provide a prepaid shipping label. In some cases, USPS return fees may apply.

Helping Us Improve

We may request a photo of your return to help us refine our craft and enhance your future experience.

Refunds

Refunds are credited to your original payment method. Please allow up to 7 business days for processing after approval.

Delivery Delays

During peak seasons, delivery may take longer than expected. If your order arrives significantly late without prior notice or cancellation options, you may qualify for a partial refund.

Last Updated: December 2025